Differences

This shows you the differences between two versions of the page.

--- computerclub:helpcenter:mistakes_happen [2019/06/16 23:56] – phillip
+++ computerclub:helpcenter:mistakes_happen [2019/06/25 08:21] (current) – pb
@@ Line 1: / Line 1: @@
 ====== Mistakes Happen ======
-This file is intended to be a place to save information about mistakes. Why? We learn from mistakes and hopefully, so will our predecessors.
+This file is intended to be a place to save information about mistakes. Why? We learn from mistakes and hopefully, so will our sucessors.
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-June 15. 2019. Problem: You need "product keys" to reinstall apps on a new hard drive. If possible, remember to pull product keys from the old hard drive.  [[https://www.belarc.com/products_belarc_advisor|Belarc Advisor]] will show product keys.
+June 15. 2019. Problem: You need "product keys" to reinstall apps on a new hard drive. If possible, remember to pull product keys from the old hard drive. [[https://www.belarc.com/products_belarc_advisor|Belarc Advisor]] will show product keys.
 May 21, 2019. Disabled an Admin password on a computer to apply updates, move data and install software. Disabling the admin password means the admin account did not have a password. After installing Malwarebytes and Superantispyware and the machine not showing signs of any issues I observed (with task manager) the program osrdl.exe consuming network and disk bandwidth. I killed the process but subsequently could not find a file on the computer named osrdl.exe. Possible mistake? I did not ask the client to add a password to the account. Proper procedure should have been… Create another Admin account with a password. Remove admin privilege from the unprotected account. I called the client a couple days later and resolved my errors.