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--- email_problems [2023/05/08 18:05] – debj
+++ email_problems [2023/12/03 18:56] (current) – phillip
@@ Line 60: / Line 60: @@
 suddenlink - [[http://help.suddenlink.com/internet/Pages/EmailandNewsServerNames.aspx|http://help.suddenlink.com/internet/Pages/EmailandNewsServerNames.aspx]]
+====== Email Contacts ======
+The set of people or entities that you send or receive from, as identified in an email program are often called "contacts".   One of the issues that arrives when switching/changing email providers or email clients is "moving or copying your contacts" to to the new environment.
+===== Windows Contacts, export import =====
+If you have your "Contacts" in Windows you may find the contacts are retained in individual files with a ".contact" suffix.   One way to migrate this information to another email client is:    "Export" the contacts as ".vcf" files.    "Export" is a feature of Windows :Contacts".   Merge the "set" of vcf files, created by the Export operation, into one file with the windows command line program "copy".    Something like this:   "copy *.vcf MergedVcfFiles.vcf".    Then you can import the MergedVcfFiles.vcf into your new email client.
 ====== Email Problems ======
@@ Line 77: / Line 85: @@
 ===== 5/8/2023 - Problem with sbcglobal.net and Outlook. =====
-Currently unable to obtain a secure mail key to use on Outlook 2021 and previous versions. Unable to access the secure mail key creation key.  sbcglobal addresses log into yahoo.  Yahoo redirects to AT&T then redirects to DirecTV which does not provide for secure mail key creation.  Monitoring to see if corrected.  Workarounds include using webmail to access sbcglobal.net mail, use Windows Mail which does not require a secure mail key.  There may be other email clients that work with yahoo.
+Currently unable to obtain a secure mail key to use on Outlook 2021 and previous versions. Unable to access the secure mail key creation key. sbcglobal addresses log into yahoo. Yahoo redirects to AT&T then redirects to DirecTV which does not provide for secure mail key creation. Monitoring to see if corrected. Workarounds include using webmail to access sbcglobal.net mail, use Windows Mail which does not require a secure mail key. There may be other email clients that work with yahoo.
 ===== 7/6/2022 - Recent "unannounced" changes from Suddenlink require the following configuration changes: =====
@@ Line 148: / Line 156: @@
 ===== Managing your Email Storage =====
- <font 11pt/Calibri,sans-serif;;inherit;;inherit>(associated email problem: **not receiving emails**)</font>
- <font 11pt/Calibri,sans-serif;;inherit;;inherit>Managing your email keeps your mailboxes clean and tidy, helps you find messages quicker when searching, and frees up your used storage space to stay within the email server limits.</font>
+ (associated email problem: **not receiving emails**)  Managing your email keeps your mailboxes clean and tidy, helps you find messages quicker when searching, and frees up your used storage space to stay within the email server limits.
 ==== About Email Storage ====
@@ Line 157: / Line 165: @@
   *
  <font 11pt/Calibri,sans-serif;;inherit;;inherit>If you have shared storage as with google mail, move google photos and items on google drive to another location (e.g., hard drive, memory stick) to free up space for mail.</font>
   *
  <font 11pt/Calibri,sans-serif;;inherit;;inherit>You can always pay a monthly fee to increase your storage capability.</font>
   *
  <font 11pt/Calibri,sans-serif;;inherit;;inherit>Better yet, you can exercise good mailbox “hygiene” and clean up your mail.</font>
@@ Line 164: / Line 174: @@
 ==== Email “Hygiene” ====
- “Quick” fixes – how “quick” these are will be dependent on your volume of mail!  The first thing to do is empty your deleted folder. When you delete messages, they just go into the deleted message or trash folder. They are not really gone until you __empty__ the trash folder. You can usually do this by right clicking on the folder and emptying the trash. In some cases you may have to open the deleted folder and delete the deleted messages.  Next, empty the spam/junk folder. Many email programs are able to recognize spam and will automatically put it in the spam/junk folder for you. However, it is recommended that you open the folder and look at the messages before deleting, just in case a non-spam message found its way into the folder. If the messages are really spam, delete them. Just remember that they are not really gone until you empty the trash (see paragraph above).  Check other folders that your email program may automatically set up and select for you. Examples include: drafts, important, starred, promotions, social folders. These should also be emptied.  Check other folders that you created – yes these count in your storage, too. Delete any folders you no longer need. Always remember to delete items in the deleted folder/empty the trash.  Still over the storage limit?  How many messages are in your inbox? If you never delete or file messages out of your inbox, it’s time to clean it out. Delete all the spam messages. If you still have messages in your inbox from years ago, it’s time to delete them. Just remember, deleted messages go to the trash folder which will have to be emptied again.  Look for messages with attachments. The attachments, especially if they are photos or videos, can take up a lot of room. If you need the attachment, open it and save it off to your computer and then delete the message.  Check your sent messages folder. Again, delete messages you no longer need, especially years old messages and messages with attachments.  Once you are under the storage limit you should start receiving emails again (you may have to logout and then log back in)  For the long term, practice good email habits  Empty spam and trash folders regularly. Do a quick review of the spam/junk folder before deleting messages. Any message in the spam/junk folder that is NOT spam/junk, mark as not spam and it will be returned to inbox.  Deal with each message that comes into your inbox. If you consider a message to be spam, use your email’s options to either block the sender or mark as spam/junk. If the message is from an automatic mailing program and has an unsubscribe button at the bottom of the email, unsubscribe to take yourself off the mailing list. Eventually, the amount of junk/spam/unsolicited mail will decrease.  Sun City emails – be careful about marking any of these as spam/junk. For instance, if you don’t want message about golf, adjust your preferences on the Sun City website so you don’t receive them. Marking any one Sun City email as spam/junk will likely mark ALL Sun City emails as spam/junk, to include emails sent from your clubs and neighborhood.  If your email program allows you to create folders, put your important emails in folders you create (e.g., travel, family, medical, church/social groups, etc.). Although these folders count against your storage allotment, filing messages out from the inbox will help you find previously received messages easier.
+“Quick” fixes – how “quick” these are will be dependent on your volume of mail! The first thing to do is empty your deleted folder. When you delete messages, they just go into the deleted message or trash folder. They are not really gone until you __empty__  the trash folder. You can usually do this by right clicking on the folder and emptying the trash. In some cases you may have to open the deleted folder and delete the deleted messages. Next, empty the spam/junk folder. Many email programs are able to recognize spam and will automatically put it in the spam/junk folder for you. However, it is recommended that you open the folder and look at the messages before deleting, just in case a non-spam message found its way into the folder. If the messages are really spam, delete them. Just remember that they are not really gone until you empty the trash (see paragraph above). Check other folders that your email program may automatically set up and select for you. Examples include: drafts, important, starred, promotions, social folders. These should also be emptied. Check other folders that you created – yes these count in your storage, too. Delete any folders you no longer need. Always remember to delete items in the deleted folder/empty the trash. Still over the storage limit? How many messages are in your inbox? If you never delete or file messages out of your inbox, it’s time to clean it out. Delete all the spam messages. If you still have messages in your inbox from years ago, it’s time to delete them. Just remember, deleted messages go to the trash folder which will have to be emptied again. Look for messages with attachments. The attachments, especially if they are photos or videos, can take up a lot of room. If you need the attachment, open it and save it off to your computer and then delete the message. Check your sent messages folder. Again, delete messages you no longer need, especially years old messages and messages with attachments. Once you are under the storage limit you should start receiving emails again (you may have to logout and then log back in) For the long term, practice good email habits Empty spam and trash folders regularly. Do a quick review of the spam/junk folder before deleting messages. Any message in the spam/junk folder that is NOT spam/junk, mark as not spam and it will be returned to inbox. Deal with each message that comes into your inbox. If you consider a message to be spam, use your email’s options to either block the sender or mark as spam/junk. If the message is from an automatic mailing program and has an unsubscribe button at the bottom of the email, unsubscribe to take yourself off the mailing list. Eventually, the amount of junk/spam/unsolicited mail will decrease. Sun City emails – be careful about marking any of these as spam/junk. For instance, if you don’t want message about golf, adjust your preferences on the Sun City website so you don’t receive them. Marking any one Sun City email as spam/junk will likely mark ALL Sun City emails as spam/junk, to include emails sent from your clubs and neighborhood. If your email program allows you to create folders, put your important emails in folders you create (e.g., travel, family, medical, church/social groups, etc.). Although these folders count against your storage allotment, filing messages out from the inbox will help you find previously received messages easier.
 ===== Suddenlink Email Conversion to Optimum Email =====