email_problems
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email_problems [2019/12/25 13:14] – phillip | email_problems [2023/03/08 12:08] – [Microsoft Outlook] phillip | ||
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- | ====== Email? Problems? | + | ====== Email ====== |
- | This page is intended to address the simpler set of problems you might experience with email. It is not intended to teach the nuances of using a particular email client or web interface, however you may find links that lead to details | + | This page is intended to address the simpler set of problems you might experience with email. It is not intended to teach the nuances of using a particular email client or web interface, however you may find links that lead to "the devil is in the details". |
+ | |||
+ | Accessing | ||
- | Accessing email is typically done with two types of programs. Email client programs and Internet browsers usually provide access to your email provider. | ||
===== Establishing common ground with definitions. ===== | ===== Establishing common ground with definitions. ===== | ||
- | //**Email Provider**// | + | //**Email Provider**// |
- | //**Email Client**// | + | //**Email Client**// |
- | ===== Password problems? ===== | + | [[https:// |
- | If you know what your password is supposed to be, but your Email provider disagrees, that usually takes you down the path of creating a new password. This can be a time consuming process if you have to communicate over phone to reset your password. As with any internet service that requires a password, the right solution for your concerns about security are probably not the same as mine. | + | ===== Email Clients ===== |
- | If you depend on your email client or internet browser to remember your email password, you will probably need to reset your password when your computer fails. | + | ==== Windows Mail ==== |
- | ===== Email configuration ===== | + | Part of the Microsoft operating system. |
- | Most email providers have a website you can go to in order to view your mail. However, you may want to use an email client instead. Email clients provide additional functionality that webmail may not such as different fonts, folder and category options, reminders, vacation messages, etc. to allow you to manage your emails. Email clients are especially handy for those with multiple email accounts allowing for one unified inbox to receive emails from multiple email accounts. Examples of email clients include Microsoft Outlook, Eudora, Thunderbird, | ||
- | Email clients use either POP (Post Office Protocol) or IMAP (Internet Message Access Protocol) to communicate with the email server. The protocol used depends on whether you want your email stored on the email server and synchronized across all your devices or you want to download AND REMOVE your email from the email server to the current device you are using. With POP, if you delete a downloaded message or send a new message from a device it will NOT be reflected on the server or any other device. With IMAP, whatever you do with a message is reflected on the server and therefore available to all of your devices. IMAP is recommended if you use multiple devices (e.g., phone and laptop) | + | ==== Microsoft Outlook ==== |
- | Your email client has to be configured so that it knows the name, port, and security protocol | + | Microsoft Outlook as part of the Microsoft Office suite, is not free. But, for the past few years, license keys for Microsoft Office are available for low prices on Ebay.com The “trick” is knowing that after you get the product/license key, you can download the software from Microsoft .com. As with any “really good deal”, you need to pay careful attention to “what am I buying” on ebay. There are many older versions of Microsoft Office that are still supported by Microsoft. Buying the latest and greatest may not be what you want. |
- | gmail - [[https://support.google.com/mail/ | + | This is a link to "[[https://www.wikihow.com/Configure-Outlook-2010|How to configure Microsoft Outlook 2010]]". |
- | yahoo - [[https:// | ||
- | suddenlink - [[https:// | + | ==== OE Classic: ==== |
- | aol - [[https://help.aol.com/articles/ | + | [[https://www.oeclassic.com/|OE Classic]] is semi-free. There are some features that require payment |
+ | |||
+ | ==== EM Client ==== | ||
+ | |||
+ | [[https://www.emclient.com/|EM Client]] is free | ||
+ | |||
+ | ==== Thunderbird ==== | ||
+ | |||
+ | [[https:// | ||
I " | I " | ||
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This page from wikipedia provides more data about free clients but it is incomplete. [[https:// | This page from wikipedia provides more data about free clients but it is incomplete. [[https:// | ||
- | ==== Windows Mail ==== | + | ===== Email configuration ===== |
- | ==== OE Client ==== | + | Most email providers have a website you can go to in order to view your mail. However, you may want to use an email client instead. Email clients provide additional functionality that webmail may not provide. Features like different fonts, folder and category options, reminders, vacation messages, etc. to allow you to manage your emails. Email clients are especially handy for those with multiple email accounts allowing for one unified inbox to receive emails from multiple email accounts. Examples of email clients include Microsoft Outlook, Eudora, Thunderbird, |
- | ==== EM Client ==== | + | Email clients use either POP (Post Office Protocol) or IMAP (Internet Message Access Protocol) to communicate with the email server. The protocol used depends on whether you want your email stored on the email server and synchronized across all your devices or you want to download AND REMOVE your email from the email server to the current device you are using. With POP, if you delete a downloaded message or send a new message from a device it will NOT be reflected on the server or any other device. With IMAP, whatever you do with a message is reflected on the server and therefore available to all of your devices. IMAP is recommended if you use multiple devices (e.g., phone and laptop) |
- | ==== Thunderbird | + | Your email client has to be configured so that it knows the name, port, and security protocol for the incoming mail server (either POP or IMAP) and the name, port, and security for the outbound mail server (SMTP- simple mail transfer protocol ). Listed below are links to configuration pages for common email providers. |
+ | |||
+ | gmail - [[https:// | ||
+ | |||
+ | yahoo - [[https:// | ||
+ | |||
+ | suddenlink - [[http:// | ||
+ | |||
+ | |||
+ | ====== | ||
+ | |||
+ | ===== Password Problems ===== | ||
+ | |||
+ | If you know what your password is supposed to be, but your Email provider disagrees, that usually takes you down the path of creating a new password. This can be a time consuming process if you have to communicate over phone to reset your password. As with any internet service that requires a password, the right solution for your concerns about security are probably not the same as mine. If you depend on your email client or internet browser to remember your email password, you will probably need to reset your password when your computer fails. | ||
+ | |||
+ | If you depend on your email client or internet browser to remember your email password, you will probably need to reset your password when your computer fails. | ||
+ | |||
+ | Thunderbird | ||
Note: Changing a password for an account in the Thunderbird client was not obvious to me. The concepts of servers and accounts is in different screens. You can right click on a server and NOT see a place to change an account on a server. To change a password for an account on a server, has been difficult to find, even with the help of [[https:// | Note: Changing a password for an account in the Thunderbird client was not obvious to me. The concepts of servers and accounts is in different screens. You can right click on a server and NOT see a place to change an account on a server. To change a password for an account on a server, has been difficult to find, even with the help of [[https:// | ||
- | The Thunderbird client allows a password for sending and a password for receiving. | + | The Thunderbird client allows a password for sending and a password for receiving. This means you need to configure/ |
+ | |||
+ | ===== | ||
+ | |||
+ | |||
+ | ===== 7/6/2022 - Recent " | ||
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+ | |||
+ | ==== For eMClient: ==== | ||
+ | |||
+ | Make sure you have the current version! Select Menu → Check for update | ||
+ | |||
+ | Account settings should look like this: | ||
+ | |||
+ | {{: | ||
+ | |||
+ | {{: | ||
+ | |||
+ | ==== For Outlook2021 (may work for other Outlook versions): ==== | ||
+ | |||
+ | : | ||
+ | |||
+ | {{: | ||
+ | |||
+ | ==== For WindowsMail: | ||
+ | |||
+ | {{: | ||
+ | |||
+ | ==== For Thunderbird: | ||
+ | |||
+ | **{{: | ||
+ | |||
+ | **{{: | ||
+ | |||
+ | |||
+ | ===== Incoming emails are NOT going to inbox but directly to trash or some other folder. ===== | ||
+ | |||
+ | Your email has been hacked! Take the following actions to correct the problem: | ||
+ | |||
+ | 1. Change your password **immediately**. If you check your email on various platforms (e.g., tablet, laptop, phone), make sure password is changed and the same for all platforms. | ||
+ | |||
+ | 2. A rule or filter has been created by the hacker to redirect your mail to the incorrect folder. This rule/filter has to be removed. Here are the actions to take for various email providers. | ||
+ | |||
+ | **youremail@outlook.com** | ||
+ | * Open a web browser. | ||
+ | * Go to [[https:// | ||
+ | * Select the " | ||
+ | * Select View all outlook settings at the bottom of the page. | ||
+ | * Under the layout navigation column select rules. | ||
+ | * Delete any rules (trashcan beside rule) that you personally did not enter. (The default is no rules). | ||
+ | |||
+ | This should correct the problem for future incoming mail. | ||
+ | |||
+ | **youremail@gmail.com** | ||
+ | * Open a web browser. | ||
+ | * Go to [[https:// | ||
+ | * Select the " | ||
+ | * Select See All Settings at the top of the page. | ||
+ | * Select Filters and Blocked Address heading. | ||
+ | * Delete any filters that you personally did not enter. (The default is no filters) | ||
+ | |||
+ | This should correct the problem for future incoming mail. | ||
+ | |||
+ | **youremail@aol.com** | ||
+ | * Open a web browser. | ||
+ | * Go to [[https:// | ||
+ | * From the Options pulldown in the upper right hand corner, select Mail Settings | ||
+ | * From the left navigation pane, select Filters | ||
+ | * Remove any filters that you personally did not enter. (The default is no filters) | ||
+ | |||
+ | This should correct the problem for future incoming mail. | ||
+ | |||
+ | |||
+ | |||
+ | ===== Managing your Email Storage ===== | ||
+ | |||
+ | <font 11pt/ | ||
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+ | <font 11pt/ | ||
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+ | |||
+ | ==== About Email Storage ==== | ||
+ | |||
+ | <font 11pt/ | ||
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+ | <font 11pt/ | ||
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+ | * <font 11pt/ | ||
+ | * <font 11pt/ | ||
+ | * <font 11pt/ | ||
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+ | ==== Email “Hygiene” ==== | ||
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+ | ===== Suddenlink Email Conversion to Optimum Email ===== | ||
+ | |||
+ | Per Suddenlink, after August 1, 2022, Suddenlink email users using webmail will need to go to [[https:// | ||
/home/sctxcompclubora/sctxcompclub.net/data/pages/email_problems.txt · Last modified: 2023/12/03 18:56 by phillip