email_problems
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email_problems [2022/07/06 17:40] – [Thunderbird] debj | email_problems [2023/12/03 18:56] (current) – phillip | ||
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Accessing email is typically done with two types of programs. Email client programs and Internet browsers can provide access to your email provider. | Accessing email is typically done with two types of programs. Email client programs and Internet browsers can provide access to your email provider. | ||
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===== Establishing common ground with definitions. ===== | ===== Establishing common ground with definitions. ===== | ||
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==== Windows Mail ==== | ==== Windows Mail ==== | ||
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+ | Part of the Microsoft operating system. A " | ||
==== Microsoft Outlook ==== | ==== Microsoft Outlook ==== | ||
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Microsoft Outlook as part of the Microsoft Office suite, is not free. But, for the past few years, license keys for Microsoft Office are available for low prices on Ebay.com The “trick” is knowing that after you get the product/ | Microsoft Outlook as part of the Microsoft Office suite, is not free. But, for the past few years, license keys for Microsoft Office are available for low prices on Ebay.com The “trick” is knowing that after you get the product/ | ||
+ | This is a link to " | ||
==== OE Classic: ==== | ==== OE Classic: ==== | ||
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suddenlink - [[http:// | suddenlink - [[http:// | ||
+ | ====== Email Contacts ====== | ||
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+ | The set of people or entities that you send or receive from, as identified in an email program are often called " | ||
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+ | ===== Windows Contacts, export import ===== | ||
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+ | If you have your " | ||
====== Email Problems ====== | ====== Email Problems ====== | ||
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If you depend on your email client or internet browser to remember your email password, you will probably need to reset your password when your computer fails. | If you depend on your email client or internet browser to remember your email password, you will probably need to reset your password when your computer fails. | ||
- | ==== Thunderbird | + | Thunderbird |
Note: Changing a password for an account in the Thunderbird client was not obvious to me. The concepts of servers and accounts is in different screens. You can right click on a server and NOT see a place to change an account on a server. To change a password for an account on a server, has been difficult to find, even with the help of [[https:// | Note: Changing a password for an account in the Thunderbird client was not obvious to me. The concepts of servers and accounts is in different screens. You can right click on a server and NOT see a place to change an account on a server. To change a password for an account on a server, has been difficult to find, even with the help of [[https:// | ||
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The Thunderbird client allows a password for sending and a password for receiving. This means you need to configure/ | The Thunderbird client allows a password for sending and a password for receiving. This means you need to configure/ | ||
- | ===== | + | ===== 5/8/2023 - Problem with sbcglobal.net and Outlook. |
+ | Currently unable to obtain a secure mail key to use on Outlook 2021 and previous versions. Unable to access the secure mail key creation key. sbcglobal addresses log into yahoo. Yahoo redirects to AT&T then redirects to DirecTV which does not provide for secure mail key creation. Monitoring to see if corrected. Workarounds include using webmail to access sbcglobal.net mail, use Windows Mail which does not require a secure mail key. There may be other email clients that work with yahoo. | ||
- | ===== 7/6/2022 - Recent " | + | ===== 7/6/2022 - Recent " |
- | ===== ===== | + | ==== For eMClient: |
- | For eMClient - make sure you have the current version! Select Menu → Check for update | + | Make sure you have the current version! Select Menu → Check for update |
Account settings should look like this: | Account settings should look like this: | ||
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{{: | {{: | ||
- | For Outlook2021 (may work for other Outlook versions): | + | ==== For Outlook2021 (may work for other Outlook versions): |
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{{: | {{: | ||
- | For WindowsMail: | + | ==== For WindowsMail: |
{{: | {{: | ||
+ | ==== For Thunderbird: | ||
+ | **{{: | ||
- | ===== Managing your Email Storage ===== | + | **{{: |
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- | ==== About Email Storage ==== | + | |
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- | ==== Email “Hygiene” ==== | + | |
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===== Incoming emails are NOT going to inbox but directly to trash or some other folder. ===== | ===== Incoming emails are NOT going to inbox but directly to trash or some other folder. ===== | ||
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**youremail@outlook.com** | **youremail@outlook.com** | ||
- | * Open a web browser. | + | |
+ | * Open a web browser. | ||
* Go to [[https:// | * Go to [[https:// | ||
* Select the " | * Select the " | ||
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**youremail@gmail.com** | **youremail@gmail.com** | ||
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* Open a web browser. | * Open a web browser. | ||
* Go to [[https:// | * Go to [[https:// | ||
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**youremail@aol.com** | **youremail@aol.com** | ||
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* Open a web browser. | * Open a web browser. | ||
* Go to [[https:// | * Go to [[https:// | ||
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This should correct the problem for future incoming mail. | This should correct the problem for future incoming mail. | ||
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===== Managing your Email Storage ===== | ===== Managing your Email Storage ===== | ||
- | <font 11pt/ | + | (associated email problem: **not receiving emails**) |
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==== About Email Storage ==== | ==== About Email Storage ==== | ||
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+ | ==== Email “Hygiene” ==== | ||
- | ==== Email “Hygiene” ==== | + | “Quick” fixes – how “quick” these are will be dependent on your volume of mail! The first thing to do is empty your deleted folder. When you delete messages, they just go into the deleted message or trash folder. They are not really gone until you __empty__ |
- | <font 11pt/ | + | ===== Suddenlink Email Conversion to Optimum Email ===== |
- | <font 11pt/ | + | Per Suddenlink, after August 1, 2022, Suddenlink |
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- | ===== Incoming emails are NOT going to inbox but directly to trash or some other folder. ===== | + | |
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- | Your email has been hacked! | + | |
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- | 1. Change your password **immediately**. | + | |
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- | 2. A rule or filter has been created by the hacker to redirect your mail to the incorrect folder. | + | |
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- | **youremail@outlook.com** | + | |
- | * Open a web browser. | + | |
- | * Go to [[https://www.outlook.com]] and sign in. It should open your mail and allow you more functions than your app allows. You cannot use an app to correct this problem because the app doesn’t give full email functionality. | + | |
- | * Select the " | + | |
- | * Select View all outlook settings at the bottom of the page. | + | |
- | * Under the layout navigation column select rules. | + | |
- | * Delete any rules (trashcan beside rule) that you personally did not enter. | + | |
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- | This should correct the problem for future incoming mail. | + | |
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- | **youremail@gmail.com** | + | |
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- | * Open a web browser. | + | |
- | * Go to [[https:// | + | |
- | * Select the " | + | |
- | * Select See All Settings at the top of the page. | + | |
- | * Select Filters and Blocked Address heading. | + | |
- | * Delete any filters that you personally did not enter. | + | |
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- | This should correct the problem for future incoming mail. | + | |
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- | **youremail@aol.com** | + | |
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- | * Open a web browser. | + | |
- | * Go to [[https:// | + | |
- | * From the Options pulldown in the upper right hand corner, select Mail Settings | + | |
- | * From the left navigation pane, select Filters | + | |
- | * Remove any filters that you personally did not enter. | + | |
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- | This should correct the problem for future incoming mail. | + | |
/home/sctxcompclubora/sctxcompclub.net/data/attic/email_problems.1657129236.txt.gz · Last modified: 2022/07/06 17:40 by debj