email_problems
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email_problems [2019/11/07 19:30] – [Email configuration] debj | email_problems [2023/12/03 18:56] (current) – phillip | ||
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- | ====== Email? Problems? | + | ====== Email ====== |
- | This page is intended to address the simpler set of problems you might experience with email. It is not intended to teach the nuances of using a particular email client or web interface, however you may find links that lead to details | + | This page is intended to address the simpler set of problems you might experience with email. It is not intended to teach the nuances of using a particular email client or web interface, however you may find links that lead to "the devil is in the details". |
- | Accessing email is typically done with two types of programs. Email client programs and Internet browsers | + | Accessing email is typically done with two types of programs. Email client programs and Internet browsers |
===== Establishing common ground with definitions. ===== | ===== Establishing common ground with definitions. ===== | ||
- | //**Email Provider**// | + | //**Email Provider**// |
- | //**Email Client**// | + | //**Email Client**// |
- | ===== Password problems? ===== | + | [[https:// |
- | If you know what your password is supposed to be, but your Email provider disagrees, that usually takes you down the path of creating a new password. This can be a time consuming process if you have to communicate over phone to reset your password. As with any internet service that requires a password, the right solution for your concerns about security are probably not the same as mine. | + | ===== Email Clients ===== |
- | If you depend | + | ==== Windows Mail ==== |
+ | |||
+ | Part of the Microsoft operating system. A " | ||
+ | |||
+ | ==== Microsoft Outlook ==== | ||
+ | |||
+ | Microsoft Outlook as part of the Microsoft Office suite, is not free. But, for the past few years, license keys for Microsoft Office are available for low prices | ||
+ | |||
+ | This is a link to " | ||
+ | |||
+ | ==== OE Classic: ==== | ||
+ | |||
+ | [[https:// | ||
+ | |||
+ | ==== EM Client ==== | ||
+ | |||
+ | [[https:// | ||
+ | |||
+ | ==== Thunderbird ==== | ||
+ | |||
+ | [[https:// | ||
+ | |||
+ | I " | ||
+ | |||
+ | [[https:// | ||
+ | |||
+ | [[https:// | ||
+ | |||
+ | [[https:// | ||
+ | |||
+ | This page from wikipedia provides more data about free clients but it is incomplete. [[https:// | ||
===== Email configuration ===== | ===== Email configuration ===== | ||
- | Email clients use either POP (Post Office Protocol) or IMAP (Internet Message Access Protocol) to communicate with the email server. | + | Most email providers have a website |
- | Your email client has to be configured so that it knows the name, port, and security protocol for the incoming mail server (either POP or IMAP) and the name, port, and security for the outbound mail server (SMTP). | + | Email clients use either POP (Post Office Protocol) or IMAP (Internet Message Access Protocol) to communicate with the email server. The protocol used depends on whether you want your email stored on the email server and synchronized across all your devices or you want to download AND REMOVE your email from the email server to the current device you are using. With POP, if you delete a downloaded message or send a new message from a device it will NOT be reflected on the server or any other device. With IMAP, whatever you do with a message is reflected on the server and therefore available to all of your devices. IMAP is recommended if you use multiple devices (e.g., phone and laptop) |
+ | |||
+ | Your email client has to be configured so that it knows the name, port, and security protocol for the incoming mail server (either POP or IMAP) and the name, port, and security for the outbound mail server (SMTP- simple mail transfer protocol | ||
gmail - [[https:// | gmail - [[https:// | ||
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yahoo - [[https:// | yahoo - [[https:// | ||
- | suddenlink - [[https://www.suddenlinkbusiness.com/faq/what-are-email-server-settings-imap-pop|https://www.suddenlinkbusiness.com/faq/what-are-email-server-settings-imap-pop]] | + | suddenlink - [[http://help.suddenlink.com/internet/Pages/ |
- | aol - [[https:// | + | ====== Email Contacts ====== |
+ | The set of people or entities that you send or receive from, as identified in an email program are often called " | ||
- | ==== Windows | + | ===== Windows |
- | ==== OE Client ==== | + | If you have your " |
- | ==== EM Client | + | ====== Email Problems ====== |
- | ==== Thunderbird ==== | + | ===== Password Problems ===== |
+ | |||
+ | If you know what your password is supposed to be, but your Email provider disagrees, that usually takes you down the path of creating a new password. This can be a time consuming process if you have to communicate over phone to reset your password. As with any internet service that requires a password, the right solution for your concerns about security are probably not the same as mine. If you depend on your email client or internet browser to remember your email password, you will probably need to reset your password when your computer fails. | ||
+ | |||
+ | If you depend on your email client or internet browser to remember your email password, you will probably need to reset your password when your computer fails. | ||
+ | |||
+ | Thunderbird | ||
+ | |||
+ | Note: Changing a password for an account in the Thunderbird client was not obvious to me. The concepts of servers and accounts is in different screens. You can right click on a server and NOT see a place to change an account on a server. To change a password for an account on a server, has been difficult to find, even with the help of [[https:// | ||
+ | |||
+ | The Thunderbird client allows a password for sending and a password for receiving. This means you need to configure/ | ||
+ | |||
+ | ===== 5/8/2023 - Problem with sbcglobal.net and Outlook. ===== | ||
+ | |||
+ | Currently unable to obtain a secure mail key to use on Outlook 2021 and previous versions. Unable to access the secure mail key creation key. sbcglobal addresses log into yahoo. Yahoo redirects to AT&T then redirects to DirecTV which does not provide for secure mail key creation. Monitoring to see if corrected. Workarounds include using webmail to access sbcglobal.net mail, use Windows Mail which does not require a secure mail key. There may be other email clients that work with yahoo. | ||
+ | |||
+ | ===== 7/6/2022 - Recent " | ||
+ | |||
+ | ==== For eMClient: ==== | ||
+ | |||
+ | Make sure you have the current version! Select Menu → Check for update | ||
+ | |||
+ | Account settings should look like this: | ||
+ | |||
+ | {{: | ||
+ | |||
+ | {{: | ||
+ | |||
+ | ==== For Outlook2021 (may work for other Outlook versions): ==== | ||
+ | |||
+ | : | ||
+ | |||
+ | {{: | ||
+ | |||
+ | ==== For WindowsMail: | ||
+ | |||
+ | {{: | ||
+ | |||
+ | ==== For Thunderbird: | ||
+ | |||
+ | **{{: | ||
+ | |||
+ | **{{: | ||
+ | |||
+ | ===== Incoming emails are NOT going to inbox but directly to trash or some other folder. ===== | ||
+ | |||
+ | Your email has been hacked! Take the following actions to correct the problem: | ||
+ | |||
+ | 1. Change your password **immediately**. If you check your email on various platforms (e.g., tablet, laptop, phone), make sure password is changed and the same for all platforms. | ||
+ | |||
+ | 2. A rule or filter has been created by the hacker to redirect your mail to the incorrect folder. This rule/filter has to be removed. Here are the actions to take for various email providers. | ||
+ | |||
+ | **youremail@outlook.com** | ||
+ | |||
+ | * Open a web browser. | ||
+ | * Go to [[https:// | ||
+ | * Select the " | ||
+ | * Select View all outlook settings at the bottom of the page. | ||
+ | * Under the layout navigation column select rules. | ||
+ | * Delete any rules (trashcan beside rule) that you personally did not enter. (The default is no rules). | ||
+ | |||
+ | This should correct the problem for future incoming mail. | ||
+ | |||
+ | **youremail@gmail.com** | ||
+ | |||
+ | * Open a web browser. | ||
+ | * Go to [[https:// | ||
+ | * Select the " | ||
+ | * Select See All Settings at the top of the page. | ||
+ | * Select Filters and Blocked Address heading. | ||
+ | * Delete any filters that you personally did not enter. (The default is no filters) | ||
+ | |||
+ | This should correct the problem for future incoming mail. | ||
+ | |||
+ | **youremail@aol.com** | ||
+ | |||
+ | * Open a web browser. | ||
+ | * Go to [[https:// | ||
+ | * From the Options pulldown in the upper right hand corner, select Mail Settings | ||
+ | * From the left navigation pane, select Filters | ||
+ | * Remove any filters that you personally did not enter. (The default is no filters) | ||
+ | |||
+ | This should correct the problem for future incoming mail. | ||
+ | |||
+ | ===== Managing your Email Storage ===== | ||
+ | |||
+ | | ||
+ | |||
+ | ==== About Email Storage ==== | ||
+ | < | ||
+ | < | ||
+ | |||
+ | * | ||
+ | < | ||
+ | |||
+ | * | ||
+ | < | ||
+ | |||
+ | * | ||
+ | < | ||
+ | |||
+ | ==== Email “Hygiene” | ||
+ | |||
+ | “Quick” fixes – how “quick” these are will be dependent on your volume of mail! The first thing to do is empty your deleted folder. When you delete messages, they just go into the deleted message or trash folder. They are not really gone until you __empty__ | ||
- | Note: | + | ===== Suddenlink Email Conversion |
- | The Thunderbird client allows a password for sending and a password for receiving. | + | Per Suddenlink, after August 1, 2022, Suddenlink email users using webmail will need to go to [[https:// |
/home/sctxcompclubora/sctxcompclub.net/data/pages/email_problems.txt · Last modified: 2023/12/03 18:56 by phillip