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Email? Problems?

This page is intended to address the simpler set of problems you might experience with email. It is not intended to teach the nuances of using a particular email client or web interface, however you may find links that lead to “the devil is in the details”.

Accessing email is typically done with two types of programs. Email client programs and Internet browsers can provide access to your email provider.

Establishing common ground with definitions.

Email Provider . Here is the Wikipedia defintion. The Email provider can be thought of as a P.O. Box at the Post Office. Note: An Email provider has the ability to NEVER forget about an incoming or outgoing message. The set of email providers we frequently see in Sun City include: Google (gmail), Microsoft, Apple, Yahoo and Suddenlink. One of the convenient features of the “right” email provider is: If you move or change Internet Service Providers, your email address may not need to change. For the previous set of identified email providers, Suddenlink is most likely to cause you to get a new email address if you move or stop doing business with Suddenlink. A Google (gmail) account provides up to 15 gigabytes of storage (email and whatever else you want) and unlimited storage for photos that are less than 16 megapixel resolution. On the “Hmmm??” side of a Google account is: Its Google. Hmmm??? If Google implies suspicion, additional cloud storage is available (for a fee) from other “big players” on the internet.

Email Client . Here is the techopedia definition. Choosing an email client can be a “the devil is in the details” process. There are email clients that are free or not, email clients that are “open source” and you also have the choice of accessing your email with an internet browser, instead of an email client. An internet search for “best free email clients” will produce a lot of links. As you read, pay attention to when an item was published and who was the writer or publisher. Here is a link to a wikipedia page that identifies email clients. There are a lot of choices for a “free” email client. Choosing the right free email client may be a “trial and error” event. Why? Some “free” clients provide limited features for free. You may learn to like the GUI and then discover another feature you want or like is not free. My preference… Mozilla Thunderbird. It is open source and free. However, if you discover you like it, feel FREE to contribute to the project. A negative perspective of Thunderbird is: It has been around a long time and the user interface (features and how you access them) is not always obvious. This can be a good thing if you have been using Thunderbird a long time and do not want to suffer a “re-learning” event when a later version or security update arrives.

SMTP vs IMAP vs POP, what do they mean?

Password problems?

If you know what your password is supposed to be, but your Email provider disagrees, that usually takes you down the path of creating a new password. This can be a time consuming process if you have to communicate over phone to reset your password. As with any internet service that requires a password, the right solution for your concerns about security are probably not the same as mine.

If you depend on your email client or internet browser to remember your email password, you will probably need to reset your password when your computer fails.

Email configuration

Most email providers have a website you can go to in order to view your mail. However, you may want to use an email client instead. Email clients provide additional functionality that webmail may not provide. Features like different fonts, folder and category options, reminders, vacation messages, etc. to allow you to manage your emails. Email clients are especially handy for those with multiple email accounts allowing for one unified inbox to receive emails from multiple email accounts. Examples of email clients include Microsoft Outlook, Eudora, Thunderbird, eM client and many others.

Email clients use either POP (Post Office Protocol) or IMAP (Internet Message Access Protocol) to communicate with the email server. The protocol used depends on whether you want your email stored on the email server and synchronized across all your devices or you want to download AND REMOVE your email from the email server to the current device you are using. With POP, if you delete a downloaded message or send a new message from a device it will NOT be reflected on the server or any other device. With IMAP, whatever you do with a message is reflected on the server and therefore available to all of your devices. IMAP is recommended if you use multiple devices (e.g., phone and laptop)

Your email client has to be configured so that it knows the name, port, and security protocol for the incoming mail server (either POP or IMAP) and the name, port, and security for the outbound mail server (SMTP-simple mail transfer protocol). Listed below are links to configuration pages for common email providers.

gmail -

yahoo -

suddenlink -

aol -

I “revisited” the subject of “email clients” with some internet searching. There are other “free” choices as indicated by these items.




This page from wikipedia provides more data about free clients but it is incomplete. Comparison_of_email_clients

Windows Mail

Microsoft Outlook as part of the Microsoft Office suite, is not free. But, for the past few years, license keys for Microsoft Office are available for low prices on The “trick” is knowing that after you get the product/license key, you can download the software from Microsoft .com. As with any “really good deal”, you need to pay careful attention to “what am I buying” on ebay. There are many older versions of Microsoft Office that are still supported by Microsoft. Buying the latest and greatest may not be what you want.

OE Classic:

OE Classic is semi-free. There are some features that require payment.

EM Client

EM Client is ????


Thunderbird is free.

Note: Changing a password for an account in the Thunderbird client was not obvious to me. The concepts of servers and accounts is in different screens. You can right click on a server and NOT see a place to change an account on a server. To change a password for an account on a server, has been difficult to find, even with the help of

The Thunderbird client allows a password for sending and a password for receiving. This means you need to configure/enter the password for receiving and sending.


test47.221.209.30, 2020/02/14 16:11

I am a relative new member (joined December 2019). I am not receiving emails from the computer club yet. I signed an “add me” list in January at the Genealogy sig. please add me. Thank you! Teri Kimball

phillip, 2020/02/14 18:03, 2020/02/14 18:04

Teri, You should have received a Computer Club newsletter by now. I will forward your concern to a Club officer.

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email_problems.txt · Last modified: 2020/01/02 01:33 by phillip