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Email? Problems?

This page is intended to address the simpler set of problems you might experience with email. It is not intended to teach the nuances of using a particular email client or web interface, however you may find links that lead to “the devil is in the details”.

Accessing email is typically done with two types of programs. Email client programs and Internet browsers can provide access to your email provider.

Establishing common ground with definitions.

Email Provider . Here is the Wikipedia defintion. The Email provider can be thought of as a P.O. Box at the Post Office. Note: An Email provider has the ability to NEVER forget about an incoming or outgoing message. The set of email providers we frequently see in Sun City include: Google (gmail), Microsoft, Apple, Yahoo and Suddenlink. One of the convenient features of the “right” email provider is: If you move or change Internet Service Providers, your email address may not need to change. For the previous set of identified email providers, Suddenlink is most likely to cause you to get a new email address if you move or stop doing business with Suddenlink. A Google (gmail) account provides up to 15 gigabytes of storage (email and whatever else you want) and unlimited storage for photos that are less than 16 megapixel resolution. On the “Hmmm??” side of a Google account is: Its Google. Hmmm??? If Google implies suspicion, additional cloud storage is available (for a fee) from other “big players” on the internet.

Email Client . Here is the techopedia definition. Choosing an email client can be a “the devil is in the details” process. There are email clients that are free or not, email clients that are “open source” and you also have the choice of accessing your email with an internet browser, instead of an email client. An internet search for “best free email clients” will produce a lot of links. As you read, pay attention to when an item was published and who was the writer or publisher. Here is a link to a wikipedia page that identifies email clients. There are a lot of choices for a “free” email client. Choosing the right free email client may be a “trial and error” event. Why? Some “free” clients provide limited features for free. You may learn to like the GUI and then discover another feature you want or like is not free. My preference… Mozilla Thunderbird. It is open source and free. However, if you discover you like it, feel FREE to contribute to the project. A negative perspective of Thunderbird is: It has been around a long time and the user interface (features and how you access them) is not always obvious. This can be a good thing if you have been using Thunderbird a long time and do not want to suffer a “re-learning” event when a later version or security update arrives.

SMTP vs IMAP vs POP, what do they mean?

This is a test……

Password problems?

If you know what your password is supposed to be, but your Email provider disagrees, that usually takes you down the path of creating a new password. This can be a time consuming process if you have to communicate over phone to reset your password. As with any internet service that requires a password, the right solution for your concerns about security are probably not the same as mine.

If you depend on your email client or internet browser to remember your email password, you will probably need to reset your password when your computer fails.

Email configuration

Most email providers have a website you can go to in order to view your mail. However, you may want to use an email client instead. Email clients provide additional functionality that webmail may not provide. Features like different fonts, folder and category options, reminders, vacation messages, etc. to allow you to manage your emails. Email clients are especially handy for those with multiple email accounts allowing for one unified inbox to receive emails from multiple email accounts. Examples of email clients include Microsoft Outlook, Eudora, Thunderbird, eM client and many others.

Email clients use either POP (Post Office Protocol) or IMAP (Internet Message Access Protocol) to communicate with the email server. The protocol used depends on whether you want your email stored on the email server and synchronized across all your devices or you want to download AND REMOVE your email from the email server to the current device you are using. With POP, if you delete a downloaded message or send a new message from a device it will NOT be reflected on the server or any other device. With IMAP, whatever you do with a message is reflected on the server and therefore available to all of your devices. IMAP is recommended if you use multiple devices (e.g., phone and laptop)

Your email client has to be configured so that it knows the name, port, and security protocol for the incoming mail server (either POP or IMAP) and the name, port, and security for the outbound mail server (SMTP-simple mail transfer protocol). Listed below are links to configuration pages for common email providers.

gmail - https://support.google.com/mail/answer/7126229?hl=en

yahoo - https://help.yahoo.com/kb/SLN4075.html

suddenlink - http://help.suddenlink.com/internet/Pages/EmailandNewsServerNames.aspx

aol - https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail

I “revisited” the subject of “email clients” with some internet searching. There are other “free” choices as indicated by these items.

top-free-windows-email-programs

best-email-clients

best-free-windows-email-clients/

This page from wikipedia provides more data about free clients but it is incomplete. Comparison_of_email_clients

Windows Mail

Microsoft Outlook as part of the Microsoft Office suite, is not free. But, for the past few years, license keys for Microsoft Office are available for low prices on Ebay.com The “trick” is knowing that after you get the product/license key, you can download the software from Microsoft .com. As with any “really good deal”, you need to pay careful attention to “what am I buying” on ebay. There are many older versions of Microsoft Office that are still supported by Microsoft. Buying the latest and greatest may not be what you want.

OE Classic:

OE Classic is semi-free. There are some features that require payment.

EM Client

EM Client is free.

Thunderbird

Thunderbird is free.

Note: Changing a password for an account in the Thunderbird client was not obvious to me. The concepts of servers and accounts is in different screens. You can right click on a server and NOT see a place to change an account on a server. To change a password for an account on a server, has been difficult to find, even with the help of Thunderbird.net

The Thunderbird client allows a password for sending and a password for receiving. This means you need to configure/enter the password for receiving and sending.

Managing your Email Storage

(associated email problem: not receiving emails)

Managing your email keeps your mailboxes clean and tidy, helps you find messages quicker when searching, and frees up your used storage space to stay within the email server limits.

About Email Storage

When you establish an email account, you are provided a certain amount of “free” storage. For instance suddenlink provides 2GB of storage. If you establish a Google account, you get 15 GB of free storage. However google email storage is also shared with google drive and google photos. Photos stored in youR google account do not count against “free storage” if they are less than 16 megapixel resolution. Other email providers offer differing amounts. When you log into your email account directly (not using a mail client like Outlook, etc.), there should be an indication, often near the bottom of the inbox or in settings that provides your mailbox/storage usage as a percentage used of allocated amount. It is advisable that you keep an eye on how much storage you have available.

What happens when you have more mail than storage capacity? Your email system will stop all incoming mail. The sender may or may not get a notification that your mail was undeliverable. You will most likely lose ALL mail sent to you while you were unable to store any more mail. So if you are not receiving emails, storage usage is the first thing to check. How do you fix the problem when you have used up all available storage?

  • If you have shared storage as with google mail, move google photos and items on google drive to another location (e.g., hard drive, memory stick) to free up space for mail.
  • You can always pay a monthly fee to increase your storage capability.
  • Better yet, you can exercise good mailbox “hygiene” and clean up your mail.

Email “Hygiene”

“Quick” fixes – how “quick” these are will be dependent on your volume of mail!

The first thing to do is empty your deleted folder. When you delete messages, they just go into the deleted message or trash folder. They are not really gone until you empty the trash folder. You can usually do this by right clicking on the folder and emptying the trash. In some cases you may have to open the deleted folder and delete the deleted messages.

Next, empty the spam/junk folder. Many email programs are able to recognize spam and will automatically put it in the spam/junk folder for you. However, it is recommended that you open the folder and look at the messages before deleting, just in case a non-spam message found its way into the folder. If the messages are really spam, delete them. Just remember that they are not really gone until you empty the trash (see paragraph above).

Check other folders that your email program may automatically set up and select for you. Examples include: drafts, important, starred, promotions, social folders. These should also be emptied.

Check other folders that you created – yes these count in your storage, too. Delete any folders you no longer need. Always remember to delete items in the deleted folder/empty the trash.

Still over the storage limit?

How many messages are in your inbox? If you never delete or file messages out of your inbox, it’s time to clean it out. Delete all the spam messages. If you still have messages in your inbox from years ago, it’s time to delete them. Just remember, deleted messages go to the trash folder which will have to be emptied again.

Look for messages with attachments. The attachments, especially if they are photos or videos, can take up a lot of room. If you need the attachment, open it and save it off to your computer and then delete the message.

Check your sent messages folder. Again, delete messages you no longer need, especially years old messages and messages with attachments.

Once you are under the storage limit you should start receiving emails again (you may have to logout and then log back in)

For the long term, practice good email habits

  1. Empty spam and trash folders regularly. Do a quick review of the spam/junk folder before deleting messages. Any message in the spam/junk folder that is NOT spam/junk, mark as not spam and it will be returned to inbox.
  2. Deal with each message that comes into your inbox. If you consider a message to be spam, use your email’s options to either block the sender or mark as spam/junk. If the message is from an automatic mailing program and has an unsubscribe button at the bottom of the email, unsubscribe to take yourself off the mailing list. Eventually, the amount of junk/spam/unsolicited mail will decrease.
  3. Sun City emails – be careful about marking any of these as spam/junk. For instance, if you don’t want message about golf, adjust your preferences on the Sun City website so you don’t receive them. Marking any one Sun City email as spam/junk will likely mark ALL Sun City emails as spam/junk, to include emails sent from your clubs and neighborhood.
  4. If your email program allows you to create folders, put your important emails in folders you create (e.g., travel, family, medical, church/social groups, etc.). Although these folders count against your storage allotment, filing messages out from the inbox will help you find previously received messages easier.

Incoming emails are NOT going to inbox but directly to trash or some other folder.

Your email has been hacked! Take the following actions to correct the problem:

1. Change your password immediately. If you check your email on various platforms (e.g., tablet, laptop, phone), make sure password is changed and the same for all platforms.

2. A rule or filter has been created by the hacker to redirect your mail to the incorrect folder. This rule/filter has to be removed. Here are the actions to take for various email providers.

youremail@outlook.com

  • Open a web browser.
  • Go to https://www.outlook.com and sign in. It should open your mail and allow you more functions than your app allows. You cannot use an app to correct this problem because the app doesn’t give full email functionality.
  • Select the “settings” gear in the upper right hand corner.
  • Select View all outlook settings at the bottom of the page.
  • Under the layout navigation column select rules.
  • Delete any rules (trashcan beside rule) that you personally did not enter. (The default is no rules).

This should correct the problem for future incoming mail.

youremail@gmail.com

  • Open a web browser.
  • Go to https://mail.google.com and sign in. It should open your mail and allow you more functions than your app allows. You cannot use an app to correct this problem because the app doesn’t give full email functionality.
  • Select the “settings” gear in the upper right hand corner.
  • Select See All Settings at the top of the page.
  • Select Filters and Blocked Address heading.
  • Delete any filters that you personally did not enter. (The default is no filters)

This should correct the problem for future incoming mail.

youremail@aol.com

  • Open a web browser.
  • Go to https://mail.aol.com and sign in. It should open your mail and allow you more functions than your app allows. You cannot use an app to correct this problem because the app doesn’t give full email functionality.
  • From the Options pulldown in the upper right hand corner, select Mail Settings
  • From the left navigation pane, select Filters
  • Remove any filters that you personally did not enter. (The default is no filters)

This should correct the problem for future incoming mail.

Discussion

test74.192.157.66, 2020/10/12 00:00

Windows Live Mail Potential solution?? a few members have indicated problem with Windows Live Mail after support ended a potential solution? Use a VM (Virtual Machine) running a version of Windows that supports (??) Live Mail another advantage of a VM. it can run on a MAC

test47.220.192.27, 2020/10/13 13:47

Although a potential solution to isolate Windows Live Mail from other programs, the security issue still exists with Windows Live. There are plenty of free mail programs out there that will work with current Windows operating system. I think that this is a complicated solution for the average user and doesn't eliminate the potential security problem.

Deb Jones deb@debjones.com

test47.221.141.145, 2020/10/11 20:35

I have been using Windows Live Mail for years and after having had a Windows update installed, I can no longer send emails. Additionally, I can receive them, but cannot open them. Has anyone else had this same problem. I uninstalled Windows Essentials and reinstalled it and still doesn't work. I realize Microsoft no longer supports Windows Live Mail, but is it unsalvageable? If so, is there an alternative?

test74.192.152.58, 2020/10/11 23:27

Hi… We are working on a reply.

test47.220.192.27, 2020/10/12 02:31

Hi,

I do NOT recommend using any program that is no longer supported. The chance for a security problem is too great.

Have you tried using the Mail program that comes with Windows 10? (Search for “Mail” if you don't have an envelope icon in your tray)

A more full featured FREE mail program is EM client (https://www.emclient.com)

Deb Jones

deb@debjones.com

Reply-not logged in

test47.220.192.27, 2020/10/13 15:35

Possible fix found online. Recommend visiting the Computer Club Help Center for assistance with this.

Windows 10 update 2004 corrupts Windows Live Mail

The following is the solution posted by WLMUser2020 on the German website, which involves editing or creating three registry entries (so ensure you have a reliable registry backup before proceeding):

1. Close Windows Live Mail

2. In the Windows registry, open this key:

 Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows Live Mail

3. Create these three DWORD entries in that key:

 RecreateFolderIndex=1
 RecreateStreamIndex=1
 RecreateUIDLIndex=1

4. Restart Windows Live Mail

Then the program should be back to normal, and those 3 values in the registry should have reset themselves to 0 (and can be left like that).

test47.220.192.27, 2020/10/13 15:38

Another possible fix:

Upon reflection,after all the info posted here,i realized that it may be possible to get my Inbox working again WITHOUT directly tampering with the registry. The critical hint was given by my ISP tech support person who noted that a fellow WLM subscriber ( who also had a POP3 account) corrected the Windows Update [ CHANGE IN REGISTRY] by replacing it with a new IMAP account. As you may know,that did not work for me. Instead,I successfully performed the following simple steps that apparently CORRECTED the registry without direct tampering:

1. I did back up ALL my 200,000 plus emails (thankfully,did not need to use them!! )

2. I deleted my Account via the relevant WLM 2012 tab

3. I added a new POP3 with the proper settings

4. PRESTO: A new Account with the Inbox,Sent,etc. ,folders was created

5.The Inbox started loading immediately from my ISP's server.

6. I moved over the several hundred emails from the Recovered folder's corresponding Inbox,,Sent,etc. ,folders.

test172.241.115.99, 2020/06/30 01:17

Got it

phillip, 2020/06/30 01:14

Test for Phil and Deb

test47.220.192.27, 2020/06/29 20:10

Who provides your email service (e.g., gmail, aol, suddenlink)? Is it possible you've exceeded your message storage limit? If spam and trash emails aren't permanently deleted, they can utilize your all your storage space and will prevent new emails from coming in.

Deb Jones

719-440-6202

test47.221.143.32, 2020/07/01 19:22

Hi - Thanks for volunteering to help me with this puzzling problem. It's been with me for about 2 months now, and I think I have probably already implemented a number of the ideas you passed along, to no avail. I'm sure it will be easier to use direct email contacts, or even to talk on the phone, than go through the club system. My number is 512-863-9866. I have some background information to pass along that will help to put the problem in perspective, I think.

Pete

test47.221.143.32, 2020/06/29 18:50

My need is explained in test147.221.143.32, above. If no help available, I would QQTFLlike to know that, too. Thanks

test47.220.192.27, 2020/06/29 19:59

Hi! Who is your email provider (e.g., gmail, aol)? Is it possible that you have exceeded your storage capacity? When your spam and other folders have too many messages, your ability to receive mail ceases.

Deb Jones 719-440-6202

test47.221.143.32, 2020/06/15 16:38

I have a problem with my preferred email client (Outlook Express) which suddenly, overnight, stopped being able to receive mail on or about April 30. I know this is outdated software, but can't see why it suddenly stopped working although no changes were made to my windows xp computer at that time. The computer works just like it always has except for this abrupt failure. I also use a windows 10 computer for a variety of other tasks. But it has such a lousy email system I don't want to waste any more time trying to use it. Neither OE Classic nor AOL mail are particularly good substitutes, either. Is there someone in the club that remembers back far enough that he could help me with this, preferably via email?

phillip, 2020/02/14 18:03, 2020/02/14 18:04

Teri, You should have received a Computer Club newsletter by now. I will forward your concern to a Club officer.

test47.221.209.30, 2020/02/14 16:11

I am a relative new member (joined December 2019). I am not receiving emails from the computer club yet. I signed an “add me” list in January at the Genealogy sig. please add me. Thank you! Teri Kimball

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email_problems.txt · Last modified: 2020/11/22 22:58 by debj