The Help Center is a service provided by Sun City residents to members of the Computer Club. The volunteers of the Help Center offer assistance with computer “problems”.
The help center volunteers, attempt to provide assistance for many computer devices. There are volunteers that are willing to help with cell phones, tablets, PC's, Apple products, printers and network equipment. Assistance with phones or tablets is typically a sofware or “operator” issue. Assistance with PC's or Apple's can involve software, hardware, networking or the “operator”. It is probable that one of the Help Center volunteers can help resolve or define the problem. If a problem is not resolved, we hope to define solutions that can be provided by local commercial services.
The Help Center provides help in the Computer Club Annex or in your home. Bringing your device to the Help Center is preferred? Why? The Help Center typically has multiple volunteers. Volunteers are able to consult with other volunteers in the Help Center. Networking and printer problems frequently require a home visit. For home support it is necessary to come to the Help Center to register the support request.
If your problem is with a portable device (laptop, tablet, phone) or an all-in-one, bring the device and its power supply. For a desktop PC, the Help Center can provide a power cord, monitor, keyboard and mouse.
The goal of the volunteers is to provide assistance that resolves your problem or leads to the eventual solution. Most of the time, the volunteers are successful. When we are not, please remember: The Help Center is staffed by Sun City volunteers who are sharing their time and knowledge with the intent of helping a neighbor.