This document is the result of two issues. The first issue: Occasionally I observe a laptop in the Help Center that does not “see” the wifi signal for the Help Center. Second Issue: Recently a Help Center client could not connect to the home wifi after having a fresh installation of WIndows 10 installed on their laptop.

The solution was to install the “latest” available wifi drivers. However, finding the “proper” drivers was difficult because the computer was 9 years old. The drivers were not easy to find on the Dell or Intel web sites and the “latest” drivers from Microsoft Update were not “good enough”. In this case the machine was from Dell and the internal wifi devices was an Intel N 7260. Here is a link to a Dell web page that provides the driver.